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How to Give Oral FIP Medication to Your Cat
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Express Delivery | Same day Delivery in (Saudi Arabia, Qatar, UAE, Kuwait) | 2 business days (Oman, Bahrain) | 2-3 business days (All other countries) | Global Shipping Services |
Express Delivery | Same day Delivery in (Saudi Arabia, Qatar, UAE, Kuwait) | 2 business days (Oman, Bahrain) | 2-3 business days (All other countries) | Global Shipping Services |

Refund and Return Policy

Our Policy does not accept returns or refunds once an order has been dispatched.

Once the medicine leaves our warehouse, we cannot verify that it has been stored correctly or that its integrity remains uncompromised, which will risk the efficiency of the medicine.

Order Cancellation

Orders may be cancelled and fully refunded provided the items have not yet been labelled for shipment or collected by the courier.

To request a cancellation, contact us immediately via:

After cancellation is approved, a full refund will be issued within 24 hours, deducting any payment processing fees charged by your payment provider.

Once Dispatched — No Returns nor Refunds

Once your order has been labelled and collected by the courier, it is no longer eligible for cancellation, return, or refund under any circumstances.

We do not accept returns of opened or unopened vials, oral tablets containers, or any partially used medication — regardless of the reason.

Shipping Address

Shipping labels are generated automatically once an order is confirmed. Please ensure your address is complete and accurate at checkout.

CURE FIPV is not responsible for delays, misdeliveries, or undelivered packages resulting from incorrect or incomplete address information provided at the time of order.

Damaged Goods

We replace products that are damaged during shipping.

If you receive a damaged order, email us at info@curefipv.com with your order number, a description of the damage, and clear photos of both the products and the packaging. Once approved, a replacement will be shipped within 24 working hours.

Refund Processing

  • Refunds for approved cancellations are processed within 24 hours. You will receive a confirmation email once the refund has been issued.
  • Refunds are returned to the original payment method only. We do not issue cash refunds or refunds to alternative accounts or third parties.
  • Most payment providers complete refunds within 14 days, depending on their internal timelines.

Disputes and Chargebacks

We encourage you to contact us directly before initiating any dispute — our team is here to help resolve issues quickly.

If a dispute is opened with PayPal, your bank, or any other payment provider, the case will follow that provider's process and timelines. If the dispute is resolved in our favour, no further refund will be issued.

Late or Missing Refunds

If you haven't received your refund, check your bank or card statement first — refunds sometimes appear as a reversal of the original transaction rather than a separate credit entry. Processing can take up to 14 business days depending on your institution.